XL Casino - Player’s account is closed and withdrawals are delayed.

Ive been using xl casino no issue and when it became a larger win they asked for verification which i understand.

Ive provided all the necessary verification asked and now they've blocked my account and keep asking for same information. Ive sent it now 3 times.

Proof of address.

Id image

Me with my id image

Bank statement pdf

Picture of card deposited with.

However ive been blocked from site so can't use online 24 hour chat support

Going around in circles.

I have reference numbers of withdrawals but still just being asked for same pictures of verification

Dear cameronbatesbusiness,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you provided all the required documents in the correct format as soon as possible?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Provided more verification

All Correct format.

Won on slots

Winnings weren't from bonuses

Sent countless bank statements and proof still blocked and no withdrawal processed.

Ive said if they don't resolve it soon ill seek legal council. They have everything ive been asked for and more however still making excuses

Thank you very much for your reply, cameronbatesbusiness. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear cameronbatesbusiness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.