In this review of XL Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Although XL Casino scored an Above average Safety Index of 7.3, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Proceed with reading our XL Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is XL Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of XL Casino, we read and assessed Terms and Conditions of XL Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, XL Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include XL Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, XL Casino has attained an Above average Safety Index of 7.3. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: As far as we are concerned, XL Casino is related to 30 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of XL Casino. This connection has resulted in an increased Safety Index.
XL Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of XL Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about XL Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 1 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,946 black points in total, out of which 1,306 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
XL Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 3 player reviews of XL Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
XL Casino company data and licenses
XL Casino is owned by Grand Battery Holdings Limited and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
XL Casino has a gambling license issued by United Kingdom Gambling Commission in United Kingdom.
Win and withdrawal limits, payment options
XL Casino accepts deposits via 6 payment methods. This includes: Mastercard, VISA Debit, PayPal, Wire-transfer, ApplePay, Pay by Phone.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at XL Casino.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at XL Casino, account management, withdrawal process, etc. We would say XL Casino has an average customer support based on the responses we have received during our testing.
XL Casino casino games and slots
XL Casino has these types of casino games on offer: Slots, Jackpot games, Other games.
Games from 71 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, iSoftBet, Nextgen Gaming, Eyecon, Bally, Barcrest, Wazdan, PariPlay, Lightning Box, Red Rake Gaming, Booming Games, Realistic Games, High 5 Games, OpenBet, edict, SG Interactive, Endemol Games, Ainsworth, Inspired Gaming, Old Skool Studios, Playzido, Wizard games, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Bulletproof Games, Shuffle Master, G Games, Fortune Factory Studios, ALL41 STUDIOS, Northern Lights Gaming, Pirates Gold Studios, 888 Gaming, AGS, Triple Edge Studios, Gluck Games, Gameburger Studios, Nucleus Gaming, Slingo, Slot Factory, Reel Kingdom, Neon Valley Studios, Skywind Group, Xplosive Slots, Miko Apps, Gamevy, Pulse 8 Studios, SpinPlay Games, CQ9 Gaming, Aurum Signature Studios, Skyrocket Studios, Games Global, Sigma Gaming, Gameiom, Storm Gaming, Epic Industries, Stormcraft Studios, Red7, Instant Win Gaming (IWG), 4ThePlayer.
Bonuses and codes offered by XL Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from XL Casino in our database, listed in the 'Bonuses' section of this page.
Note: In case you are looking for more information about this casino's bonus offers, visit our XL Casino bonuses page.
Browse all bonuses offered by XL Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(3)
User reviews of XL Casino
This is a place to share experience with XL Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The worst gambling website I ever visit, I sent hundreds emails no one replied, blocked account, two pending withdrawals, they never been there to help me, definitely no recommend.
After winning 18 grand and asking to cashout, the casino suspended my account, kept asking for documentation then kept me hanging for 15 days then sent me an email saying since i self excluded on another site, they will not pay me my winnings. Please avoid, dishonest people who robbed me
Signed upto the casino deposited approximately £950. I cut my losses and decided to withdraw £350 as I felt when I hit bonuses on the slots they don’t pay even close to what other providers do. 2 days after making a withdrawal request I was asked to provide verification details and my access has been suspended. I provided verification details and was told my account would be certified in 5 days and my withdrawal would be processed. 14 days later after calling every day to chase this up my verification has not been completed despite being "escalated" by customer services no sight of money or anything being resolved
Website design is good
Customer service
Pay out time
Safety Index explained
Safety Index of XL Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of XL Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.3/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
14 Apr 2023
Discussion
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