The player from the United Kingdom deposited $62 into a casino while on holiday and successfully completed the bonus wagering requirements, accumulating $2711. However, upon attempting to withdraw, the casino blocked the account and voided the funds without clear justification in the T&Cs, leading the player to request the return of his winnings.
X7 Casino - Player's withdrawal is blocked and funds are voided.
Amount: $2,711
X7 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
3d 21h 35m 45s
Case summary
3 days ago
Public
Public
4 days ago
I was recently on holiday in Switzerland, whilst there I signed up to this casino and deposited $62 with a bonus of 150% I believe. I completed the bonus wagering requirements and was left with $2711 which I tried to withdraw. When trying to withdraw my account was blocked and I have been told my funds were voided which isn’t mentioned in the T&Cs after looking. So I think a fair outcome would be to return my funds of $2711 which I won fairly and are rightfully mine, afterwards my account can be blocked and I will not return to this casino, it was a simple mistake but they shouldn’t have allowed me to sign up if this was going to happen
Public
Public
3 days ago
Dear broganjohnson33,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with X7 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you registered using your UK address in your player profile?
- Were you given a reason why your account was closed and funds withheld?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
