X7 Casino - Player's withdrawal is blocked and funds are voided.

I was recently on holiday in Switzerland, whilst there I signed up to this casino and deposited $62 with a bonus of 150% I believe. I completed the bonus wagering requirements and was left with $2711 which I tried to withdraw. When trying to withdraw my account was blocked and I have been told my funds were voided which isn’t mentioned in the T&Cs after looking. So I think a fair outcome would be to return my funds of $2711 which I won fairly and are rightfully mine, afterwards my account can be blocked and I will not return to this casino, it was a simple mistake but they shouldn’t have allowed me to sign up if this was going to happen

Dear broganjohnson33,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with X7 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you registered using your UK address in your player profile?
• Were you given a reason why your account was closed and funds withheld?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, when I signed up to the casino it appears to have defaulted my country to Switzerland, but I did input my full address. When I tried to make a withdrawal I had to send my ID as part of KYC, at that point my account was banned and they won’t return my winnings of $2711. They have said they don’t accept players from the UK, which I understand and have said if they return the funds which are rightfully mine then I won’t return to the casino.

Any news please?

Reminders?

Thank you for your patience, broganjohnson33. We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

I checked the casino's website and the registration form doesn't include the UK in the list of allowed countries.

Could you please share with me your communication with the casino regarding the issue? Be sure to include any response from the casino justifying their actions against you or any allegations.

My email is tomas@casino.guru

I apologize for the inconvenience.

Dear broganjohnson33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.