The player from Finland has requested a withdrawal three days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Wunderwins Casino - Player’s withdrawal has been delayed.
Amount: €2,500
Wunderwins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
The withdrawal has been delayed even though it is a pay n play casino and a withdrawal that works through trustly. WunderWins promised that withdrawals would be processed within 48 hours, but now 60 hours have passed and no progress has been made. I have contacted them and they justified the delay with the large number of withdrawals.
Automatic translation:
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1 year ago
Dear Gamblaaja999,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
After 5 days they ask for KYC documents, I just provided them. The money hasn't arrived yet. I will update the situation when something new appears.
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1 year ago
Thank you, Gamblaaja999, for the update. I will be waiting for any further information from you patiently. I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.
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1 year ago
Translation
After 12 days of waiting, the withdrawal is finally in my account. Communication was difficult and I didn't get decent answers. In the end though, I got all the money I won. The complaint can be closed.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gamblaaja999, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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