Wunderwins Casino - Player is experiencing difficulties accessing his casino account.

Cant get to my account, i did deposit and when it asks for my email to send the activation link it sends "reset email" instead and when i press that it takes me to an empty site saying error, so i cant finish my account and cant play there.

Dear juusto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please try to clear cache & cookies.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

i have not been on my account once since i did my deposit wich was accepted and then they ask me to verify my email to get to my account and that doesnt work, my account havent been verified and it doesnt need to because its pay and play and ive tried to verify my email on iphone, android and a PC.

How much was your deposit, please? is the entire website blocked or your account only?

Dear juusto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.