Wunderino Casino - Player’s struggling to complete the account verification.

Ich bekomme das Geld immer wieder auf mein spielkonto gut geschrieben obwohl ich alle Dokumente eingereicht habe Personalausweis vorder und rück Seite bankkarte vorder und Rückseite Wohnsitz nach weiss (von mir schufa von meinen Mann Rundfunk)von mir und meinen Mann ich bekomme keine wirkliche rück Meldung

Dear Christine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.