The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Wunderino Casino - Player complains that he didn’t win anything.
Amount: ??
Wunderino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
One of the bad website
with the low payout percentage
who has book the time lose money and nerves that you are in the right way at Wunderino
Automatic translation:
Public
Public
1 year ago
Dear elvishamza23,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Public
1 year ago
Translation
Many Thanks
but I have evidence
the wunderino should block my game account for life
because the website is not fair at all
here you can lose a lot of time and money and nerves almost 12000 euros played only with 1 euro always the same paid 10 times 20 50 times extremely bad Stay away from the website
Edited
Automatic translation:
Public
Public
1 year ago
Could you please forward your game history to petronela.k@casino.guru? Please understand that in order to check the RTP we need to investigate and see the entire game history.
