WSMCasino - Player’s account has been closed.

This site falsely advertises as a no kyc anonymous vpn friendly casino and allowed me to make multiple deposits and play there as well as sent me daily promos upon my last deposit I no sooner added it to my balance and soon a few times and the game froze and logged me out and then a pop up said my account was closed when I contacted support they told me I had to verify I told them no but eventually submitted all the docs they asked for and then when they told me it was cleared I told them to reopen my account at which time they stated I was in a restricted region and would not reopen it and it was final . I demand they refund every deposit I made with them in full as they clearly knew where I was playing from and that I was using a vpn but allowed me to continue dumping money in there and then just flat out took my money and ran and false advertised what kind of casino they are and illegally allowed me to deposit just to bait and switch and steal my funds 

971/5000

Dear aincle4fun,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the casino's Terms and Conditions, and this is what I found:

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

(...)

3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

Regarding the restricted jurisdictions, the Terms further state the following:

4. Restricted use

4.1. You must not use the Service:

(...)

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

• United States of America and its territories,
• France and its territories,
• Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten,
• Australia and its territories
• Austria
• Germany
• United Kingdom of Great Britain and Northern Ireland
• Spain
• Lithuania
• Iraq, Iran, Afghanistan, Cote d'Ivoire/Ivory Coast, Liberia, Libya, Myanmar, South Sudan, Sudan, Syria, North Korea, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands), Yemen, Zimbabwe

Do I understand correctly that the casino blocked your account only after you submitted your verification documents? Have you used a VPN the whole time you accessed the casino website? Have you been able to access the casino site without using a VPN?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I used a vpn evevrytime because they are listed and advertise as a site that allows vpn and is a "no verification" no kyc anonymous casino. They had no issue allowing me to make deposits and play over the course of a month multiple times and this last time they closed my account right after making a deposit and starting to hit a few winning spins they told me I couldn’t withdrawal or play until I submitted my documents which I did in full and then after they messaged saying they cleared the documents they then told me my account was going to remain closed and it was final and they would not return any of the money I had deposited even though they clearly knew the entire time I was playing there that I used vpn and knew my location because how else would they have known this most recent time when they screwed me after allowing me to make yet another deposit . What they did was illegal and unethical and I want every dime I deposited there because they clearly were just stealing my money and would have pulled this in the event I actually won anything on their rigged games which I of course did not so they just kept pocketing my money anytime I deposited knowing they were going to pull this on me whenever they deemed necessary it’s total bait and switch and misleading customers to claim you’re a no verify crypto anonymous casino and then pull that crap and even so I still followed directions and confirmed my identity and verified and they still refused to work with me they need to be sanctioned and audited and or black listed

Could you please send me any screenshots or other evidence showing that the casino claims to be anonymous and VPN-friendly? You may also send me any other communication with customer support that could be relevant to the investigation. My email address is veronika.l@casino.guru. Thank you.

I’ve sent you the sites that this casino lists itself as a no kyc anonymous vpn friendly website .

Thank you for your email. However, the screenshots you provided display information from third-party websites that are not officially linked to the casino. We cannot confirm whether these sites have any communication with the casino when compiling such lists. It's crucial to always refer directly to the casino's terms and conditions to ascertain its VPN-friendliness and anonymity policies. Information presented as advertisements on third-party sites lacks relevant authority.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.