HomeComplaintsWorld Casino Bet - Player’s winnings are delayed after an additional fee.

World Casino Bet - Player’s winnings are delayed after an additional fee.

Amount: $100

World Casino Bet
Safety Index:Very low
Submitted: 26 Jun 2024 | Case closed : 11 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from the United States was informed that he could win $17,000 by sending in $29. After sending the money and being told he had won, the casino asked for an additional $71, which he also sent. However, the player did not receive the winnings. We requested additional information from the player but received no response. Consequently, the complaint was rejected due to the lack of communication and necessary details.

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4 months ago

I was told I could win $17,000 by sending in $29 I sent it they said I won and then they asked me to send them $71 to receive my money and I never received it

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4 months ago

Dear Bigricky65,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please send me the URL of the casino you are experiencing trouble with?

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions so I can understand the whole situation completely.

Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

As a last resort, we can recommend you contact the following website https://mychargeback.com/ to request a chargeback of your deposited funds.

Looking forward to hearing from you.

Best regards,

Veronika

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4 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 months ago

So there is no online casino website you registered and played at; you just sent money to some unknown account based on an email promising you that you would win $17,000?

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4 months ago

Dear Bigricky65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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