The player's first deposit did not arrive even though his second did. The complaint was rejected as the player stopped responding.
Woopwin Casino - The player's deposit did not arrive.
Amount: €60
Woopwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Woopwin Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
I deposited via trustly but it is still pending and when I deposited again via trustly a few minutes later, it suddenly worked
Automatic translation:
Public
Public
3 years ago
Hello Breidie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you make the first deposit? Did you contact the casino with this issue and if yes, what did they respond? Was the first deposit deducted from your Trustly account - if yes, please send a confirmation to nikolas.b@casino.guru
Looking forward to your answer.
Regards,
Nick
Public
Public
3 years ago
Translation
Yes, I tried it again and then it went stranger white
Automatic translation:
Public
Public
3 years ago
Hello Breidie,
Could you please answer to all my above asked question and forward the screenshot? It would be great to have all the evidences when we get in touch with the casino.
Regards,
Nick
