The player's first deposit did not arrive even though his second did. The complaint was rejected as the player stopped responding.
Woopwin Casino - The player's deposit did not arrive.
Amount: €60
Woopwin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I deposited via trustly but it is still pending and when I deposited again via trustly a few minutes later, it suddenly worked
Automatic translation:
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2 years ago
Hello Breidie,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you make the first deposit? Did you contact the casino with this issue and if yes, what did they respond? Was the first deposit deducted from your Trustly account - if yes, please send a confirmation to nikolas.b@casino.guru
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Yes, I tried it again and then it went stranger white
Automatic translation:
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2 years ago
Hello Breidie,
Could you please answer to all my above asked question and forward the screenshot? It would be great to have all the evidences when we get in touch with the casino.
Regards,
Nick
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