The player from Germany had initiated a withdrawal from WoopWin on 10/01/2024 but faced issues despite having completed KYC verification multiple times. Even after the casino confirmed receipt of documents, they requested them again, and the withdrawal remained unprocessed without explanation. The Complaints Team attempted to gather more information by reaching out for clarification, but the player did not respond. As a result, the complaint was rejected due to lack of communication, limiting further investigation into the matter.
Woopwin Casino - Player's withdrawal is delayed.
Amount: €500
Woopwin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
Public
Public
3 weeks ago
Translation
Dear Sir or Madam,
I am experiencing issues with my withdrawal from WoopWin that I initiated on 10/01/2024. I had already submitted the documents for KYC months ago. Despite their confirmation, they requested them again. I completed the KYC verification multiple times and offered to send my documents via email to the support team. I received a response saying it would be resolved within the next 48 hours, but nothing happened.
The money is still available for withdrawal, but it is not being processed for unexplained reasons.
Automatic translation:
Public
Public
3 weeks ago
Dear Delikan07,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Do I understand correctly that you are now waiting for the casino to approve the documents you sent two days ago??
Thank you in advance for your reply.
Best regards,
Kristina
