Woopwin Casino - Player's account has been blocked.

 deposited money and played where I then won a few 100 euros, my account was blocked and I can no longer log in

i think my balance was 700 eur

Dear patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Have you received any explanation from the casino regarding this issue?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

i don’t now i was playing and kickt from de website i don’t now of i had a bonus

yes i have send Some documents

Thank you very much patrick for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks

Hello patrick,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Woopwin Casino to the conversation and to aid in the resolution of this complaint.

Dear Woopwin Casino,

Can you please clarify the reason for the blocking of the player's account?

Kind regards,

Adam

We would like to ask Woopwin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello Patrick,

I have tried to get in touch with the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (adam.m@casino.guru).

I wish I could be of more help.

Best regards,

Adam