Woopio Casino - Player’s deposit has not been credited by the casino.

Woopio Casino are scammers!!! I made a deposit, but the funds were never credited to my account! The transaction was successfully confirmed on my end! All my attempts to contact customer support were ignored! These fraudsters stole $50 from me!

Dear xray200, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I made a deposit using cryptocurrency. The transaction is successful. Blockchain support can provide transaction hashes. But who should I give this information to, if woopio casino support does not contact me at all?

Have you provided the casino with your deposit receipt?

Has your deposit been credited to your casino account or has it been returned to you? Please keep us updated.

I provided the receipt. But the chat never works and they don't answer by mail. The deposit was not credited to my account.

Before we move forward with your case, please send me the deposit receipt together with your bank statement from October to veronika.l@casino.guru. Thank you.

This is not a receipt. This is a screenshot from my crypto wallet. I will send it to you now.

Thank you for the screenshot. Could you also please forward me the bank statement for the month of October? We need to check if you were not refunded the lost deposit by any chance.

Dear xray200,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What is a bank statement for??? I made a deposit with crypto currency! No one returned anything to me! The deposit has not yet been credited!

Thank you very much, xray200, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello xray200,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Woopio Casino to join the conversation and participate in the resolution of this complaint.

Dear Woopio Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear xray200,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Since the casino operates under the Costa Rica license which doesn't have the option to file an official complaint with the licensing authority, I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru