The player from Australia requested a withdrawal. Then she was accused of fraudulent activity and her winnings were confiscated. We found out, that one of the documents was edited, therefore we rejected this complaint.
Woocasino - Player’s winnings have been confiscated.
Amount: A$6,000.56
Woocasino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Woocasino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Hi im Deborah, 5 weeks ago this coming Friday I won $6000.56 at Woo Casino, I had provided every piece of documentation I could possibly provide, only now to be told they have confiscated my winnings due to fraud on my account, i have not been able to access my account due to Angela closing it at the same time i was asking to withdraw my winnings, the unnecessary stress and embarrassment this has caused, Woo Casino have offered no help when i have asked, i just want my winnings which I won, im not the first person to have this issue, i just want what was won fairly and to be paid what i won, if they trade or offer a service then by no doubts should they govern by Australian Law, i have more than enough provided who i am where i reside and what my banking information is to be called a liar I dont appreciate and am very offended
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4 years ago
Dear Deborah,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify whether you played only with your real money or you redeemed a bonus too? If you played with some bonus, please post here a link to that offer.
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I would especially like to see the message in which you were accused of fraud.
Thank you very much in advance for your reply.
Best regards,
Kristina
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4 years ago
No i had previously deposited money, on this night i deposited $50 of my own money with no bonuses i won on elvis frog in Vegas, within 10mins of playing, i have kept every email and chat transcript
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4 years ago
Deborah, I went through all the conversation and I checked documents that you sent to the casino and I found out, that one document has been edited as the casino mentioned as well. This is considered to be fraudulent activity and we believe the casino proceeded correctly and in accordance with their T&Cs.
Unfortunately, we are forced to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
