Woocasino - Player’s deposit and winnings disappeared.

I sent 40.00 through Casino guru to woo casino. Guru support seen the transaction but that March 25th and my 40.00 disappeared. Its bullshit because I had rewards as well by going through guru im which I got barely of half I should've got . Than I as rewar3d 50 free spins won 18.00 approx through guru again and transferred into PayPal once again it **** disappeared. So who is at fault? I don't know but this is my first complaint and I'm not stopping. Andy, seen my etransfer I have all the screen shots of our conversation. 40 doesn't j6st disappeared. I have been ignored and ripped 9f 3× by guru.

Dear Deeonna13,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with WooCasino.

I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Is your player's account accessible to you?
• Do I understand correctly your deposit was 40 CAD and your winnings were 40 CAD as well?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

I sent 40.00 through casino guru. To woo casino . I was building up my reward wallet. So I decided to give it a **** try. The 40 vanished even though Andy seen it come out and myetranafer go somewhere. The reward than lost my reward money twice. So **** everyone. I'm being interrogated and I'm the ine who lost my money. Noobe in thier right mind would **** go through this stess

I am on disability for a reason. This has caused me the worst anxiety. Your giving me a ***** deadline? When I have veem sent in God famn circles. Lied to and ignored. Let me **** explain it again. I went through Casino guru and deposit 40 into woo casino in order to get more casino guru reward wallet. ANdy seen my etransfer go the **** through. But where? SO I TRIED TO TRANSFER MY REWARD MONEY TO PAYPAL AND THAT DISAPPEARED TO. AND THAN I CONTACTED YOU ONC3 AGAIN AND OUT OF ALMOST 40 REWARD MONEY I FIT 14 DOLLORS AND BONUS OF 50 FREE SPINS AND 14 DOLLORS,WAS 2 MONTHS LATR AND I WON ALMOST 20 ON THE NECT FREE SPINS WENT TO YRANAFER IT TO PAYPAL AND IT DISAPPEAR TO. SO IM PISSED NO OBE WOUKD HELP ME. I WAS LIED TO IGNORED . EXCUSE ME IF IM PISSED OF. I DOBT HAVE ALOT OF MONEY SND I SPEND ALOT OF TIME ALONE SO THIS HAS BERN **** ENOUGH TO MAKE ME GOVLTO THE HOSPITAL

6 days when this happened March and no one woukd help me. I have tried numerous times

I would like to ask you to not use offensive language. Consider this your final warning. We have zero policy for using abusive language towards Casino.Guru members. Also keep in mind that per our policy, every party has a time limit for responding to complaints, including Casino.Guru members and the casino when they are asked to react.

I understand this must be frustrating for you, so please respond to my questions the best you can going forward. Our investigation in this stage on the information you provide us. Thanks for your understanding.

You wrote:

"I sent 40.00 through casino guru. "

I am afraid we don't process payments, Do you mean by this you registered in the casino using our affiliate link?

Could you please share the communication you had with the casino and any other supporting evidence and send it to my mail at tomas@casino.guru

Dear Deeonna13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.