HomeComplaintsWoocasino - Player's account has not been closed.

Woocasino - Player's account has not been closed.

Amount: Can$1,800

Woocasino
Safety Index:Above average
Submitted: 13 Nov 2022 | Case closed : 28 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's attempts to close her account have been overlooked. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I’ve have played here for awhile and the fair play isn’t not here!!!I have requested to close my account many times all I get is refusal !!!


I play 2000 to 200 back not once not twice but constantly. I am aware of many bad days but this is consistent I want them to close my accounts!!


never fair play

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1 year ago

Dear annb2002,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Do I understand correctly that it was because you believe that games are not fair? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru, alternatively, you can post it here.

Thank you very much in advance.

Best regards,

Kristina

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1 year ago

Dear annb2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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