Wonaco Casino - Player has issues with the deposit being uncredited.

Do not go to this casino I deposited 3000 in interact transfer and the casino did not credit my credit and did not reimburse me even after the finance service but admit that there was a bug and that they confirmed by message that they received the payment and that they authorized the transfer to my account I received nothing really a scam this site is really fake do not go play at this casino

Dear jeanbedard89, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

My name is [name hidden by Casino Guru]

The casino claims that they received the 3000

And that a bug occurs and that he had even approved an interact transfer to reimburse me but seriously he is trying to scam me

I have all the screen shots

My bank tells me the money has been returned to the casino

My name is [name hidden by Casino Guru]

On September 3, I deposited 3000 in interact transfer with supporting evidence and the payment was accepted on the other side wonaco but was not credited in casino tokens when I learned this well I wrote to the casino and he told me that on their side casino wonaco had big problems at the moment with the payments and that they apologized for it but that yes casino wonaco had received my payment and that they were going to fix things and that they apologized for it and that wonaco was going to reimburse me but I received nothing from them

Thank you for the additional comments. To be able to effectively assist you with your case, please provide me with the following documents:

• proof of your deposit made to the casino
• screenshot of your transaction history in your casino profile
• bank statement from 3 September onwards
• communication with the casino customer support related to the issue with your deposit
• communication with your payment provider (bank) showing that you inquired about the status of your transaction

Please forward me the requested documents at veronika.l@casino.guru. Thank you for your cooperation.

Dear jeanbedard89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the emails with your chats with customer support. However, I have not received the documents I requested from you in my previous reply.

Close my complaint I see that you are taking the side of the Casino and it makes me angry that you are serving nothing...

I’m sorry to hear that you feel this way. I want to assure you that our goal is always to objectively resolve complaints and provide a fair mediation between players and casinos.

Our team is dedicated to thoroughly investigating each case by gathering all relevant information from both parties. This helps us ensure that we can make informed and impartial decisions. We understand how frustrating these situations can be, and we are committed to assisting you to the best of our abilities.

The complaint resolution process on our website follows certain steps, which you can find here. Before we proceed with the investigation and ask the casino to join the resolution of a complaint, we need to gather as much information from the player as possible. If you change your mind and decide to send us the necessary documents, kindly send us a reopen request and we will continue with the investigation. As for now, we are rejecting this complaint due to your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.