WOLF.BET Casino - Underage player's high losses due to inadequate age verification.

Dear Jacques1,

Thank you very much for submitting your complaint. I'm sorry to hear about the concerning issue you've experienced with the online gambling site WOLF.BET.

To assist you effectively, we need further clarification on several points:

• Can you provide any documentation or evidence regarding your age at the time of gambling on WOLF.BET? This could include screenshots of your account profile, emails exchanged with the site administration, or any other relevant information confirming your age.
• Could you elaborate on the promises made by the live support staff regarding the resolution of your complaint? Specifically, did they provide any specific timelines or assurances regarding follow-up actions?
• Do I understand correctly that your account is still active?

Your cooperation in providing these details will help us investigate and work towards a resolution. If there's any relevant communication, you can forward it to petronela.k@casino.guru.

In the meantime, I attempted to create a profile on this casino, and here's what I discovered (here):

It appears that it's not possible to register an account without confirming that you are 18 years of age or older.

Thank you in advance for your reply.

Best regards,

Petronela

No, they closed my account. And no they did not have any follow up action.

Dear Petronela,

Thank you for your response and for your willingness to assist me with this concerning issue. I appreciate you taking the time to gather more information and details.

Regarding the documentation or evidence of my age at the time of gambling on WOLF.BET, I do have emails from that period which can help establish the timeline. Additionally, I was born on November 30th, 2003, making me 17 years old at the time of the incident in August 2021.

As for the promises made by the live support staff, they did not provide any specific timelines or assurances beyond stating that the administration would review my complaint and respond within 24-48 hours. However, despite these assurances, I never received any follow-up or resolution from WOLF.BET.

You are correct in understanding that my account is no longer active on WOLF.BET. After repeatedly attempting to resolve the issue through their support channels without success, I eventually closed and abandoned my account.

Regarding your discovery that it is not possible to register an account without confirming that you are 18 years of age or older, I understand your concern. However, it is important to note that this age verification process appears to be a simple self-declaration or "tick-and-box" system, which can be easily circumvented by minors. As mentioned in my initial complaint, WOLF.BET failed to implement robust age verification measures beyond this basic self-declaration, which allowed me, as a minor, to access and gamble on their platform.

To further substantiate my case, you can verify the cryptocurrency transfer from August 2021, where I sent ETH to a smart contract address, which then forwarded the funds to the WOLF.BET EVM wallet address. This transaction history can serve as evidence of my activity on the platform during the time in question.

I can forward you the email I sent to the wolf.bet admin regarding this were I received an irrelevant response.

Thank you again for your assistance, and I look forward to a thorough review of this matter.

Best regards,

Jacques

"On 07.10.2021, at 8:50 PM, Wolf.bet Customer Support <support@wolf.bet> wrote:

Hi Jacques,

I'm sorry about your loss but it's not much I can do with it. A good way to cover at least some of your losses is to spin the VIP wheel, it takes into account both the wagered amount in the last 24 hours but also you P/L ratio.

Regards,

Sylvia"

What does "Public" with the padlock unlocked mean may I ask?

Subpoena the records for my account and all email correspondence with WOLF.BET

Hi Jacques1,

I acknowledge that relying solely on a tick box may appear inadequate, but it doesn't alter the fact that accurate information wasn't provided during your account registration process. Within each player's account, there's a section designated for submitting personal documents and information, including your date of birth (DOB). Do you believe that requiring DOB during registration would effectively prevent minors from registering?

• Have you ever submitted any personal documents to verify your account?
• Additionally, could you provide the date when your account was blocked?

PS: I marked your first post as private as you included your cryptocurrency addresses.

I never submitted personal documents to verify my account and my account was on either closed on the 10th of October 2021 or 22nd of October. May I ask what is the difference between public and private may I ask?

Any updates may I ask?

Hi Jacques1,

As I've reiterated numerous times in our private correspondence, the incident you described occurred over a year ago, making it impractical for us to conduct a thorough investigation. Our policy restricts us from pursuing cases categorized as "cold cases" due to the significant difficulties in gathering evidence and reconstructing timelines after such a lengthy period.

4.5. We also retain the right to refuse or cease to manage at any time when We discover that the complaint is related to events that occurred over one year prior to submitting the complaint, when a User submits a complaint in the name of another person, or when the complaint falls outside of our area of expertise in handling complaints. This includes but is not limited to complaints related to sports betting, cybercrimes, affiliate issues, and social casinos.

Furthermore, it has come to our attention that you knowingly provided false information when registering your account with this casino, falsely stating that you were over 18 years old.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.