Wizebets Casino - Player’s account with remaining balance has been closed.

the have close my account ant i have nog 51 euro in my account the are say that i will close my account thats not treu see wil not pay my money i will my money back

Dear lielieboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wizebets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i have play there a week ant have pay 200 euro i will my 51,15 euro back its from me , i play evry time slots ant is not more bonus money i will my money back i play 39 years never happen this i will my money

Has the casino provided you with any explanation as to why they closed your account and withheld your money?

Have you completed account verification in the casino?

If you received any communication from the casino please send it to my email at tomas@casino.guru

Dear lielieboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes i have send them at all the are doing nothing for me i loss more than 500.000 euro in 39 years never happen

That a casino close my account

I am sorry, but do you have any correspondence saved? It would be helpful when confronting the casino. Please share any screenshots, chat transcripts, or emails with responses from the casino with me on my email at tomas@casino.guru

I apologize for the inconvenience.

Dear lielieboy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.