HomeComplaintsWizard Slots Casino - Player's deposit disappeared.

Wizard Slots Casino - Player's deposit disappeared.

Amount: €25

Wizard Slots Casino
Safety Index:High
Submitted: 27 Nov 2024 | Case closed : 12 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 days ago

The player from Germany reported that their deposited money had disappeared from their casino account. The Complaints Team requested additional information and supporting evidence to investigate the issue but did not receive a response from the player. As a result, the complaint was rejected due to insufficient information for further investigation.

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3 weeks ago
Translation

My money has completely disappeared.

Automatic translation:
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2 weeks ago

Dear nilumozoon966,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Wizard Slots Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

  • Do I understand correctly your deposit wasn't credited to your casino balance?
  • Could you please support your complaint with a description of events and screenshots as supporting evidence?

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 week ago

Dear nilumozoon966,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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