The player from Sweden had been waiting for a £300 withdrawal for a month, despite having had no issues with previous withdrawals over the past year. The casino claimed the delay was due to bank issues but had not provided any updates. The player confirmed using Trustly for transactions and frequently contacted customer support without resolution. The casino later informed the player of an error with the withdrawal and advised them to try again. The issue was marked as resolved by the Complaints Team following this update.
Wisho Casino - Player’s withdrawal is delayed.
Amount: 3,000 kr
Wisho Casino
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Been playing in the casino about 1 year or more,doing pretty many Withdraws never been a issue. until 1 month ago i withdraw 300£
and been waiting and waiting and chatted with them many times.
they say the withdraw is done from them,but the bank on the other side have some problems and they are working on it. And will update me. Not 1 time have they updated me on the problem or how it going. and seems too be standing still,nothing seems to happend in 1 month time. Now im tierd of waiting and getting same respons all the time.
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5 months ago
Dear shemdez1986,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you used the same payment method for your most recent withdrawal as you used previously?
Have you tried reaching out to customer support and inquiring about the status of your payment?
Could you kindly state the exact date when the casino processed your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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5 months ago
Hello i have always used Trustly both for Paytment and Withdraws.
They Exacly bank date im not sure but it is 4-5 weeks ago.
i have chatted with them like 2-3 times a week and same answer all the time.
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5 months ago
Before we proceed with the investigation, please forward me all the communication between you and the casino customer support that could be relevant to your case. My email address is veronika.l@casino.guru
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5 months ago
They have answer me now that there was a error with the withdraw and that i should try again. Soo i think we can close this now.Thx for all the help
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5 months ago
Dear shemdez1986,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
