The player from Sweden is experiencing difficulties verifying his casino account due to missing proof of income. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
Wisho Casino - Player’s withdrawal has been delayed.
Amount: 222,000 kr
Wisho Casino
Safety Index:Very highSafety Index
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9.3
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
My name is Michael, I played at Wisho casino for SEK 200,000 from my account and I do not have much experience of oline casino so I trusted this casino and I have read that good review online. I tried to withdraw my money that is left at Wisho casino. They have asked for many documents from my bank account and I have answered all their questions about documents. I had to answer every single document on my salaries, my job as a nurse and my car insurance and apartment sales. I really need help with this because I am Swedish and live in Sweden. They have stopped responding to Mail and there are huge sums that have gone from my accounts. I have a basis for all my money in the account. I pay tax in Sweden as normal and my taxes are approved. They have stopped answering my Mail and the latest email that they asked 8 questions about my account and have answered them since last night. I really need help approving my payout account.
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2 years ago
Dear MichaelGanim16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and that you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual.
That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.
Please let us know if this advice was helpful or if we need to intervene.
Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Translation
Hey!
thank you for your answer and I have great understanding for this. You feel stressed and uncomfortable because I trusted Wisho casino a lot and they had good reviews here. I cooperate too full with Wisho Casino.
right now we are hopefully going on the right wall and they have requested a single document left even though they are on My email how much has insurance company reimbursed me but Wisho has not approved it wants it as a PDF. I ask insurance companies to send the documents in a month.
Hope to be ready next week and now I feel a little relieved for it.
Michael G ****
Edited by a Casino Guru admin
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2 years ago
Translation
Hello,
I have sent my last documents now to Wisho Casino and I am awaiting a decision from them.
michael
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2 years ago
Translation
Hello,
I would like to inform that I got my money back of 23.5 thousand EURO corresponds to 243,000 thousand kronor. I would like to add that this casino keeps track of each other's money on account and wants data for everything and documents. I had it but feel sorry for those who have not. I still want to state that gambling is never as big money as I have made because of stupidity. I have lost 30,000 thousand Euros in one week. You can have fun instead of the money of just being awake all night even tomorrow. It's incredibly hard to play right is best or not play at all.
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2 years ago
Thank you, MichaelGanim16, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
