Wir-Wetten Casino - Verification difficulties.

I have sent the required documentation to verify my account and request withdrawal 4 days ago. And sent mails and nobody answers the mails or know if my documents are correct. I do not have any news

Thank you

Hello, Rodrigo.

Thank you very much for submitting your complaint. We are sorry about the way you've been treated by the casino. In some cases, the casino launches a deep verification process, which can take some time (this procedure is needed by law to prevent money laundering and frauds). So far, we have good experience with this casino. We recommend you provide the casino with the correct information and do it as soon as possible, because if you send them these documents with a big delay, they may get suspicious and ask for new documents. 

Our recommendation is to wait at least two weeks from the withdrawal request. We may extend the timer by 7 days and if your issue persists, we will ask the casino to investigate this matter. Do you agree?

Best regards, Jozef

I have already received my funds. Thank you.

Dear Rodrigo,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.