Rodrigo, a player from Spain, is stuck on the verification process. This case was successfully resolved.
Wir Wetten Casino - Verification difficulties.
Amount: €1,000
Wir Wetten Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Wir Wetten Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I have sent the required documentation to verify my account and request withdrawal 4 days ago. And sent mails and nobody answers the mails or know if my documents are correct. I do not have any news
Thank you
Automatic translation:
Public
Public
5 years ago
Hello, Rodrigo.
Thank you very much for submitting your complaint. We are sorry about the way you've been treated by the casino. In some cases, the casino launches a deep verification process, which can take some time (this procedure is needed by law to prevent money laundering and frauds). So far, we have good experience with this casino. We recommend you provide the casino with the correct information and do it as soon as possible, because if you send them these documents with a big delay, they may get suspicious and ask for new documents.
Our recommendation is to wait at least two weeks from the withdrawal request. We may extend the timer by 7 days and if your issue persists, we will ask the casino to investigate this matter. Do you agree?
Best regards, Jozef
