The player from Sweden was dealing with a delay in their withdrawal of 420 EUR made on March 11th. The casino had promised to investigate but hadn't provided any update. We tried to get more information from the player to understand the situation better but received no response. Consequently, we were unable to investigate further and had to reject the complaint due to lack of cooperation from the player's side.
Winzie Casino - Player's withdrawal has been delayed.
Amount: €420
Winzie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I made a withdrawal of 420 EUR on 11/3 and I still haven't received the money. They say they will look into it but nothing happens and I'm not being informed about the progress or when a response will be given.
Automatic translation:
Public
Public
7 months ago
Dear amjuk,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
7 months ago
Dear amjuk,
I apologize for my previous non-standard reply.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
