The player from Finland has requested a withdrawal three weeks ago. It has been pending since. The complaint got resolved.
Winz.io Casino - Player’s withdrawals have never reached his bank account.
Amount: €180
Winz.io Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
7/16/2020 I made 3 lifts, 100e, 80e and 100e. the first 100e came quickly, then these 80e and 100e withdrawals have sent me but they don't show up in my bank account, tell me to contact the bank and claim to have paid me the money, I put them a bank statement showing that 2 withdrawals haven't arrived. left to me but that did not tuleet even more than 3 weeks I have been waiting for. starting now is enough for this russian casino !!!!
Automatic translation:
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4 years ago
Dear Jan,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Have you received any payment receipt or a reference number for the transaction from the casino? If yes, please forward it to petronela.k@casino.guru.
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
account has been verified over there and I have previously received multiple profit lifted with ease.
Edited
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4 years ago
Dear Jan,
Have you received any payment receipt or a reference number for the transaction from the casino? Your bank could track the transaction possibly thanks to the reference number. Thank you.
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4 years ago
Thank you very much, Jan, for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
