Winz.io Casino - Player's deposits not acknowledged by the casino.

deposit 3x20€, first in progress, changed into denied after I asked for this money. long investigations, and the result: they sayit was credited to my account, even as my evidence I provided multiple times says otherways. criminal fraud

Dear keineahnung789,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winz.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share proof of the transactions and how they were recorded on the casino's side?
• Please also provide us with the chat history between you and the casino on the topic.
• You can post screenshots here or provide the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

I sent you everything via Email

Thanks for your message.

On the screenshots, the transactions appear to be 'pending' and not 'denied'

Could you please specify which transactions the casino refers to on this screenshot?

Thanks in advance for clarifying the situation.

Es bezieht sich auf die Transaktionen, die abgebucht wurden beim Konto, aber dem Winz Account nie gutgeschrieben wurden. Diesen Beweis akzeptieren sie nicht, obwohl unschlagbar, und sind an meiner Lösung interessiert. Sie haben kassiert, und das behalten, und haben auch vor das gestohlene Geld zu behalten

Could you please advise if you played that day with the money that was deposited successfully?

Have you requested your gaming history where the active balance is displayed?

daher die gestohlenen transaktionen nie gutgeschrieben wurden, und auch nie bestätigt wurden, ging das logischerweise gar nicht unveränderter diebstahl, aber winz interessiert das nicht, das hat system offensichtlich

Have you requested a gaming history where all your bets and active balance are recorded from casino support?

Have you confirmed from these records the 3 x 20€ deposits were not credited to you?

Dear keineahnung789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.