The player from Germany had attempted to deposit €1000 at Winz, but while the amount was debited from their bank account, it was never credited to their casino account. The issue was resolved when the player confirmed that the deposit had been refunded to their bank account. The complaint was subsequently marked as 'resolved' in the system.
Winz.io Casino - Player’s deposit has been delayed.
Amount: €1,000
Winz.io Casino
Safety Index:HighSafety Index
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8.9
Winz.io Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello,
I tried to deposit €1000 at Winz.
The amount was debited from my bank account, but it was never credited.
Help is futile.
Automatic translation:
Public
Public
1 week ago
Dear NielsGambling,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Public
Public
1 week ago
Translation
Hello.
The deposit was refunded to my bank account.
The case can be closed.
Automatic translation:
Public
Public
6 days ago
Dear NielsGambling,
We're glad to hear that your deposit was found and returned to your bank account. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
