The player from Germany had deposited 25 euros via instant transfer to Winz.io. The money had been deducted from her bank account but wasn't credited to her casino account. Despite her attempts to resolve the issue with the casino, it had remained unresolved. We had advised her to contact her payment provider for further investigation as the casino could not assist in this matter. However, the player had failed to respond to our follow-up messages, leaving us unable to proceed with the investigation. The complaint was, therefore, rejected.
Winz.io Casino - Player's deposit failed to reflect in the account.
Amount: €25
Winz.io Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I paid 25 euros via instant transfer. The money was debited from my account but didn't appear in the Winz.io account. So, I messaged their chat, and I keep getting told it's being processed. Over 1 week later and it's still the same info. I want my money back.
Automatic translation:
Public
Public
11 months ago
Dear Badwomanxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
