Wintomato Casino - Player faces withdrawal issues due to account ownership claims.

Hello, I started playing on the site after depositing a small amount of Tether. Live casino dad I managed to increase it to $530. I withdrew the amount of 504 dollars. The support told me that it would only take a few minutes, but then four days passed with the message that I should wait, and finally they didn't give it to me with the excuse of the owner of the account. I do not have another account. But I live in a hostel where more than twenty other people may use this modem. On the other hand, I also use a free VPN.Sometimes I use my husband's phone because of the higher speed. I asked them for more documents to prove it, but I did not get an answer. I really worked hard for three days and nights to get this money. Please explain what is the benefit of having multiple accounts for me to use it? I don't have any other account and I'm sure there was a mistake

Dear betyebi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that playing in this casino using a VPN is prohibited by the General T&Cs:

3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

• Could you please clarify which country offered by your VPN you used when accessing and playing in this casino?

Furthermore, you mentioned that you sometimes use your husband's phone.

• Does he also have an account at this casino? If he does, is this phone the device he uses to play here?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Like you, I thought that using a VPN was prohibited, but the site's support suggested using its VPN and even insisted that I use a server in Brazil or Hong Kong. That's why I used VPN safely

My husband introduced me to this site, but I know for sure that he does not play on it. I use psiphon VPN . Its servers change frequently. I played all inventory with one currency, no special bonus and only daily free spins added to it.