The player from Greece had an issue where his deposit of 20€ had not reflected in his casino account. After he had contacted the casino and provided proof of the transaction, there was no resolution. We had suggested that he contact his payment provider for further investigation, as the casino could not do much in this case. Eventually, the player informed us that the issue had been resolved.
Winstark Casino - Player can't see deposit in the casino account.
Amount: €20
Winstark Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Winstark Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello. I made a deposit of 20€ on 23/09 and never credit on my account. After i enter my card details and pressed submit, the loading screen was going forever. After a while i refreshed the page and i saw that my card has been charged. But no money in my account. Not even in transactions history there was something. I contact by email and in the chat telling them about the issue. I sent them also screenshots that my card has been charged. They said that they will contact the accounting department. But i still haven't receive any news. This is my first deposit on the casino.
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1 year ago
Dear Mardock,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Dear Mardock,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
