WinSpirit Casino - Player's withdrawal request is delayed.

Tried twice in 2 différents time to withdraw money without success….

Dear mq5dnyf4c4,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Dear mq5dnyf4c4,

Thank you for reaching us. We would like to draw your attention to the rules of our casino that you agreed to upon registration. If you want to withdraw your winnings to a new payment system or the bank card that was not used for the deposit, first verify it in your profile.

We have examined your case in detail we'd like to inform you that the verification process still hasn't been completed, and as a result, you're unable to withdraw funds from your account. This concerns our anti-money laundering policy and fraud prevention policy. To find out how to verify your cards, you can contact our support team or click on the verification section in the footer of our website.

We appreciate your honesty and look forward to enhancing your overall experience.

That’s what you don’t want to understand

the widthways I tried to do it’s toward a bank card I used for the deposit

and because you knew I don’t have the old cards anymore you used this as an excuse

bullshit… the deposit card I’m talking about and the withdraw card are the same

but you are still dishonest so you are asking me for olds card which I didn’t use for a while to not pay me … finally you end up loosing more than me because I will never play again in your casino

Dear mq5dnyf4c4,

We have analyzed your case and would like to notify you about mentioned Interac account, which is indeed verified. However, the rules of our site indicate that players need to verify each card used for a deposit. If you are experiencing difficulties with verification, please contact our support team or check the verification section on our website.

We appreciate your input and are always working to enhance your WinSpirit experience!

Hi mq5dnyf4c4,

• Can you please provide clarification on how many cards you used to deposit funds into your casino account?
• Am I correct in understanding that some of those cards are no longer valid?

Thank you.

I used a total of 5 cards

but the one I wanted to do withdraw to is the same one I used to deposit

Dear mq5dnyf4c4,

According to the Terms and Conditions of our website, in order to withdraw funds, all cards from which the deposit was made must be verified. Such rules exist due to anti-money laundering policy.

You can read more about this rules on our website in the Terms and Conditions section. If you are having difficulty with the verification process, please contact our support team.

Hi mq5dnyf4c4,

• Can you obtain confirmation from your bank indicating that the previous cards are no longer valid and have expired?

Thank you.

No I’m outside the country 2. why are you asking for that? The only thing who make sens to me is that the deposit card and the withdrawal card are the same which is the case ….

the rest is complet non sens and more bullshiting…..

Hi mq5dnyf4c4,

Unfortunately, verifying all utilized payment methods for deposits is mandatory before withdrawing your winnings.

• May I inquire about your expected return to Algeria?
• Additionally, could you provide information on the timing of the previous use of payment methods for depositing funds into your casino account? How long ago did these transactions occur?
• It would be helpful if you could attempt to obtain confirmation from your bank online.

Thank you.

I’m giving up

we are going nowhere.. doesn’t seem that we are speaking the same language

forget about what happened because I will never play any single cent with winspirit and definitely tell my friends and family to stay away from this online casino winspirit.

Hi mq5dnyf4c4,

I regret to inform you that without your cooperation, we are unable to progress further in resolving this issue.

While I wish I could offer more assistance, I apologize that we couldn't aid you in resolving this matter. However, please feel free to contact us if you encounter any issues with another casino in the future.

For the reasons mentioned above and as per the player's explicit request, I will now reject this complaint.

Thank you for your understanding.