WinSpirit Casino - Player's winnings from a feature are delayed.

Won the feature it never started. This was the 2nd time this happened with this casino. As you can see in the photo I got the feature but it never began. So $63.50 plus any winnings from the feature.

Dear Ulikim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
• Have you contacted casino support and asked for assistance?
• Have you asked the bet to be refunded or, the result from the game round investigated?
• Have you provided detailed information regarding the game round, the time of the incident to the casino to investigate?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand it's difficult to accept a single static screenshot as evidence of uncredited winnings.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas