The player from Austria requested for self-exclusion from the casino after depositing more than €2,000. Despite multiple attempts to request account closure, the casino allowed further deposits of over €1,000. Player’s complaint has been resolved successfully.
WinSpirit Casino - Player requests refund after failed self-exclusion.
Amount: €1,030
WinSpirit Casino
Safety Index:HighSafety Index
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8.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I told the support that I want to be blocked till 01.01.2024, because I’ve deposited more than 2000 € and withdrawals ca. 2500 €. For more than 3 days they didn’t block my account and so I could deposit more than 1000 € after I’ve written 3 emails to the support to block my account please!
so now I’ll get the money back! There’s no player protection!
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1 year ago
Dear x4wsccrkcd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear x4wsccrkcd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
The casino has already voluntarily returned all amounts.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, x4wsccrkcd, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
