The player from Canada encounters ongoing issues with withdrawals at the casino, despite successfully making deposits. After completing three consecutive verifications, technical problems continue to hinder the withdrawal process.
WinSpirit Casino - Player faces delayed withdrawals due to technical issues.
Amount: Can$500
WinSpirit Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 22h 0m 6s
Case summary
1 hour ago
Public
Public
6 hours ago
Translation
The deposit process works fine.
But when it comes to withdrawal, nothing seems to function in the casino's technology...
I've been through 3 consecutive verifications,
and then there are technical issues.
Automatic translation:
Public
Public
2 hours ago
Hello LouisV777,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinSpirit Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
LouisV777 has 6d 22h 0m 6s to reply
