WinSpirit Casino - Player faces delayed withdrawals due to technical issues.

The deposit process works fine.

But when it comes to withdrawal, nothing seems to function in the casino's technology...

I've been through 3 consecutive verifications,

and then there are technical issues.

Hello LouisV777,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinSpirit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear LouisV777,

We are sorry to hear about your experience. Unfortunately, there were technical difficulties on the part of the providers this weekend. And therefore, there were delays in processing payments. Players who played on these providers during the specified period of time and whose bets were incorrectly deducted (while winnings were credited) reference to the rules:

7.3.1. In case of erroneous crediting of the User's account with winnings or bonuses, the amount credited will be deducted from the User's account. If the User withdraws funds before the Provider becomes aware of an error, this amount shall be deemed to be the User's debt to the Provider. The User shall immediately notify the support service of any erroneous crediting of funds or bonuses.

Since Sunday, everything is working as usual. And our support service has also contacted you. The amount of your deposits were remained on your balance.

If you have any additional questions, please do not hesitate to contact us.

Dear LouisV777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.