Winshark Casino - Player's winnings have been confiscated.

I won big and now facing issues with it.

Winshark - The online casino I am playing gave A$1,200 bonus cashback. I won A$88,017.3

game: Sweet Bonanza 1000

1. **Terms Compliance:** Winshark’s terms and conditions specify that a qualifying bet for the bonus is $8. I adhered to this requirement, placed an $8 bet, and achieved a significant win with it (The 84k hit I can provide screenshots and betting history) After this win, I increased my bet to $10 in subsequent spins. This betting history is documented in my account records with Winshark.

2. **Company’s Response:** Winshark has informed me that because I increased my bet to $10, they are forfeiting all my winnings. They have offered A$800 as a token of appreciation for being a VIP member, rather than honoring the full amount of my winnings.

I don’t think it’s fair to take my winnings.

Hello pabskie143,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winshark Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Why did you bet over the maximum limit if you knew there is a maximum limit? When was the last time you spoke to the casino and what was it about?

I would recommend to accept the casino's offer as by breaching their bonus terms, they have basically right to confiscate all of your winnings.

Looking forward to your answer.

Regards,

Nick

All okay and my vip manager helped me with my concern. Thank you. All good from my end please close this as resolved.

Dear pabskie143, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

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