The player from Austria has three pending payout requests of 500 euros each, but has not received any of the winnings despite the casino stating that payouts occur every 24 hours. The inability to access these funds is preventing further withdrawals.
Winshark Casino - Player's winnings are delayed.
Amount: €3,500
Winshark Casino
Safety Index:HighSafety Index
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8.0
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Case opened
Current status
Waiting for Casino Guru to reply
5d 17h 14m 24s
Case summary
yesterday
Public
Public
yesterday
Translation
After repeatedly reading in this forum that winnings have not been paid out on time, I feel compelled to turn to you as well. Currently, there are three requests for payouts of 500 euros each. It is stated that 500 euros are paid out every 24 hours. So far, I have not seen any winnings in my account. I would like to withdraw more, but I can't because the remaining amounts have not yet been paid out.
Automatic translation:
Public
Public
yesterday
Dear daviddrimer,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you contacted casino support and asked for assistance?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
yesterday
Translation
My account is fully verified. I have already written to support several times and have always been referred to the KYC department. They say the payment will be made in due course. After reading here several times that people had the same problem, I wanted to get ahead of myself and write to them. It's about a total of 3500 euros. The amounts were requested on December 1st, 2024.
Automatic translation:
Casino Guru is examining the case
