Winshark Casino - Player's deposit and withdrawal have not been processed.

I have deposited 100€ and it has not been displayed in my account, even though it was withdrawn from my bank. I have also requested a withdrawal of funds and it has not been credited yet, despite several days passing...

Dear Troulisam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Could you please specify the dates of your withdrawal request and deposits?
• Have you contacted the casino regarding the issues? Have you received any response?

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Withdrawal request 05/16/2024.

I have contacted... Furthermore it won't let me make any deposit..

I await your reply

I fully understand your frustration, Troulisam. However, I will set the timer for an additional 9 days to allow the casino two full weeks to process the payment. If there’s no development by Thursday next week, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal.

Also, If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

Thank you in advance for your patience and understanding.

Dear Troulisam,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.