HomeComplaintsWinshark Casino - Player is experiencing a delayed payout.
Winshark Casino - Player is experiencing a delayed payout.
Amount:
€500
Winshark Casino
Safety Index:Fresh casino
Safety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Submitted:
14 May 2024
|
Resolved : 16 May 2024
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
The player from Greece had reported a delay in a 500€ withdrawal from an online casino. Despite his account being verified, the casino's finance department had been unresponsive. The player had clarified that his winnings were not bonus-related. The player confirmed the resolution of the issue, expressing his satisfaction with the assistance provided. We marked the issue as 'resolved'.
The player from Greece had reported a delay in a 500€ withdrawal from an online casino. Despite his account being verified, the casino's finance department had been unresponsive. The player had clarified that his winnings were not bonus-related. The player confirmed the resolution of the issue, expressing his satisfaction with the assistance provided. We marked the issue as 'resolved'.
I recently joined that casino and won some money. I withdrew 500€ in 04/may/2024 and they asked me for verification of the account. The verification process was very slow and finally ended successfully in 10/may/2024.
Now, 14/may/2024 I am still waiting my money. Their finance department doesn’t answer in email communications and their customer support is always redirecting me to their finance department(who never answers).
I have a very big suspicion that this is not a legitimate casino and I am afraid I am being scammed.
I recently joined that casino and won some money. I withdrew 500€ in 04/may/2024 and they asked me for verification of the account. The verification process was very slow and finally ended successfully in 10/may/2024.
Now, 14/may/2024 I am still waiting my money. Their finance department doesn’t answer in email communications and their customer support is always redirecting me to their finance department(who never answers).
I have a very big suspicion that this is not a legitimate casino and I am afraid I am being scammed.
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
Dear george234826348,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
We sent you an e-mail
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.