The player from Italy has around 4000 euros in winnings but is unable to withdraw due to account cancellation after disclosing a gambling addiction and self-exclusion. He seeks assistance in recovering his winnings and deposits.
Winsane Casino - Player's account has been closed after self-exclusion.
Amount: €4,000
Winsane Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 3h 7m 56s
Case summary
18 hours ago
Public
Public
3 days ago
Translation
Hello,
On the site in question, I had about 4000 euros after depositing around 1000. I contacted support both through the website and via email to report that I was unable to withdraw. As soon as I mentioned in the chat that I have a gambling addiction and am self-excluded from many casinos licensed in Curacao, they canceled my account and neither paid me my winnings nor refunded my deposits.
Please help me, thank you
Automatic translation:
Public
Public
3 days ago
Dear filippo00000,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winsane Casino.
Could you please clear any contradicting information compared to your previous complaint found here: https://casino.guru/winsane-casino-player-s-account-remains-active-despite
Please allow me to ask you a few questions, so I can better understand the situation.
- Are there any winnings withheld on your casino account?
- How much is the disputed amount?
- Could you please provide a clear time frame for key events?
- Could you please provide supporting evidence for your claims? My email is tomas@casino.guru
Thank you very much in advance for your reply.
Best regards,
Tomas
filippo00000 has 4d 3h 7m 56s to reply
