The player from Portugal experienced issues with a withdrawal and sought help to resolve it. We attempted to gather more information by asking the player several questions regarding their withdrawal history, bonus usage, KYC verification, and withdrawal status. However, the player did not respond to our inquiries. Consequently, the complaint was rejected due to a lack of response from the player.
Winsane Casino - Player faces withdrawal issues.
Amount: €500
Winsane Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I'm having an issue with a withdrawal. If anyone could assist me, I'd appreciate it.
Automatic translation:
Public
Public
5 months ago
Dear juliosantos10,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Could you kindly advise if you passed the full KYC verification?
Has your withdrawal request been approved by the casino, or is it still shown as pending?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
