The player from Iceland was unable to withdraw his winnings of 400 due to an error that required him to register his payment method, despite having attempted to use the same method for both deposit and withdrawal. After waiting for a solution from support, he lost all his winnings while continuing to play. The issue was successfully resolved by the VIP manager, who clarified that it had been a technical issue. The player expressed satisfaction with the resolution and acknowledged the fairness of the process.
Wins Royal Casino - Player’s withdrawal is delayed.
Amount: $400
Wins Royal Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 hours ago
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11 hours ago
I have won 400 but they did let me to withdraw just told me that I need to use same method as I used for deposit. I exactly wanted to do that but instead I got an error that my I should register my payment first.. The support told me the technician team will solve the issue and I need to wait… I waited but at this point I knew i will never be able to withdraw the money so I kept playing and lost it all. They are scammers and even don’t bother to pretend🙂 Stay away from them please. Something should be done to close this scam.
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4 hours ago
Dear radmaciejczuk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I understand how frustrating it can be to face issues with withdrawals. Unfortunately, since you've lost all the funds in your casino account, we are unable to assist you further with this matter.
However, we encourage you to voice your opinion about the casino by leaving a review on our website. Your feedback can help inform other players about your experience and assist them in making informed decisions. Sharing your story contributes to a safer gaming environment for everyone.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Dominika
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3 hours ago
Hi we can close it. VIP manager resolved the issue and was totally fair with me. He informed me there was technical issue. In overall I have to be fair too and want to say that all was resolved fair and successfully thanks to Henry VIP manager from the casino!
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2 hours ago
Dear radmaciejczuk,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
