The player from Germany has requested several withdrawals. Unfortunately, they haven’t been processed yet due to ongoing account verification. Player’s complaint has been resolved successfully.
Winota Casino - Player’s withdrawals have been delayed.
Amount: €1,000
Winota Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello, The casino unfortunately leaves my payouts on pending or ignores them at all.
I have not verified myself either, but have not received a request, so unfortunately I cannot verify myself.
Maybe I can finally get the ball rolling with the Guru ..
Kind regards
🙂
Automatic translation:
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3 years ago
Dear BlazeDeluxe,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Please allow me to ask a few questions so I can understand the whole issue completely.
Could you please advise if you have accumulated your winnings with or without an active bonus? How many days ago you’ve requested the payouts? Have you tried contacting the casino regarding the account verification?
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello, thank you first for the quick recording 🙂
No, I did not use any bonus, everything was with real money, 3 days or the first 2 of them € 500 each, i.e. the whole amount.
yes, I have already contacted customer service, they just said I should wait, the money will be paid out automatically -.-
All withdrawals were requested through Trustly.
With best regards
Automatic translation:
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3 years ago
Could you please advise how many days ago were your withdrawals requested? Thank you.
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3 years ago
I fully understand your frustration, BlazeDeluxe. I will set the timer for additional 7 days and if there’s no development by next Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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3 years ago
Translation
Hello, Winota has successfully paid out the 1000 € so the thread can now be closed.
It took a whopping 7 days, which is actually a shame, but I got it.
Despite everything, many thanks 🙂
Automatic translation:
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3 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, BlazeDeluxe, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
