João, a player from Portugal, logged into his account from the France, won €600 and requested a withdrawal. Later, he found out that his withdrawal was denied, and account closed. He managed to withdraw in the past but only a lower amount. This case was successfully resolved.
Winorama Casino - Player’s account suspended.
Amount: €800
Winorama Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Winorama Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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5 years ago
Translation
I am resident in Portugal and at the moment I am in frank this week at work I earned an amount of 800 € when I withdraw it and denied myself because I can not use real money in France.
Before that I tried to withdraw 100 € where I was not denied anything or blocked my account as was the case.
Automatic translation:
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5 years ago
Hello, João.
Thank you very much for submitting your complaint through our website. Maybe the casino support thought that you have moved to a restricted country or used a VPN software, which is forbidden in the Winorama Casino. Explaining the situation to the casino might help in cases like this, so we suggest doing so. Could you inform us about the outcome?
Best regards, Jozef
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5 years ago
Translation
I would like to withdraw some at least since the 800 € in question and to forget
Automatic translation:
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5 years ago
Translation
Hello John
Thank you for contacting the Winorama customer support team!
My name is José and I will be happy to help you!
After reviewing your question, we can verify that the department responsible for sending you an email explaining the situation.
Can you confirm that you actually received the answer to your question?
We await your confirmation.
Best regards,
José
Winorama Team Customer Support
Automatic translation:
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5 years ago
Hello, João.
Could you confirm that this issue is resolved?
Best regards, Jozef
