The player from Finland has requested withdrawal a week ago. It has been pending since. The complaint was closed as unresolved as the casino did not respond to us within the given time.
Winny Casino - Player’s withdrawal has been delayed.
Black points: 27
Amount: €200
Winny Casino
Safety Index:Above averageSafety Index
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7.0
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have asked for this sum. for a week there will always be some silly explanation or play you will not understand the question. previous withdrawals have come but the limit goes here 200e
Automatic translation:
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3 years ago
Dear Mika,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that it is still pending inside the account without being processed? Could you please advise if you have accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
No bonuses
There was no first withdrawal
Subsequent withdrawals of that withdrawal have come but not this particular withdrawal
Automatic translation:
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3 years ago
Thank you very much, Mika, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
I would like to ask Winny Casino to join us and help us resolve the player's issue.
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3 years ago
We haven't receive any respond from the casino yet. Please note, if we won't get any answer within the next 7 days, we will be forced to close the complaint as unresolved.
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3 years ago
Unfortunately, we still haven't receive any respond from the casino. We will be forced now to close the complaint as unresolved, which could negatively affect the casino's rating. I'm really sorry that we could not help you more in this case but do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
