The player from Italy wishes to close their casino account after realizing it is illegal to play and withdraw money from non-AAMS sites. They have submitted their verification documents multiple times without success and never received confirmation of the account closure despite claims from the casino. Additionally, they express that they don't want their winnings of €1,500 and hope they can be donated to charity.
Winnita Casino - Player wants to close their account without receiving their winnings.
Amount: €1,500
Winnita Casino
Safety Index:Above averageSafety Index
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7.5
Winnita Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 8h 18m 19s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Good morning... I'm looking for help. I registered on this site, deposited money with my Postepay, and started playing. Unfortunately, I won, and like everyone else, I see people have had problems withdrawing their winnings. My amount is €1,500. However, after checking the site carefully, I realized it's illegal to play and withdraw money in Italy from non-AAMS sites and untaxed money. Before discovering this, I had sent my documents for verification 10 times, which they always found unsatisfactory. And that's fine. Then, due to family problems, I decided that I no longer want this money and I want to close this damn account. They claim to have sent an email to confirm the closure, which I never received—in my inbox, promotions, or spam.
They told me to change my email address, which I did, but I still never received an email. I'm asking for help if you can assist me in closing this account. Additionally, I told them I don't want the money and hope they will donate it to charity.
Automatic translation:
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2 days ago
Dear Sandro1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understand your frustration regarding your account and the issues you've faced. However, I want to clarify that we only handle complaints related to account closures due to gambling addiction. If you're looking to close your account for other reasons, you can simply stop using it and refrain from logging in.
If you’re having trouble receiving emails regarding the closure, it might be worth checking your email settings or contacting your email provider to ensure that messages aren’t being blocked.
If you have any further questions or need assistance with gambling-related issues, please let me know.
Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
2 days ago
Translation
I ALSO CHECKED THE PROVIDER AND THE WINNITA EMAIL ARRIVES... EXCEPT THE CLOSING ONE... IF YOU CAN HELP ME PLEASE I ALSO ATTACH THE SCREENSHOT OF THE EMAIL 
Automatic translation:
Casino Guru is examining the case
