The player's requesting a cash back from his deposits after closing his account. The complaint was closed as the player stopped responding.
The player's requesting a cash back from his deposits after closing his account. The complaint was closed as the player stopped responding.
The player's requesting a cash back from his deposits after closing his account. The complaint was closed as the player stopped responding.
Hey!
This is how it is. I opened an account on www.wisho.com which is the sister site of www.winnerz.com and started playing there. I won a little and lost a little but was able to get money out of it. Then I started an account on www.winnerz.com and played there, there it was exactly the same. Then I lost about 10,000 euros in total on winnerz and got back 10% cashback of just under 1,000 euros, which I then withdrew. After that I blocked myself on both sides. A few weeks after that I wrote an email to winnerz where I asked to open the account again where they asked some questions regarding my playing and then they opened my account right away. But my account on wisho remained closed and blocked. I made a total of 6 deposits of which each deposit was 5,000 euros, so a total of 30,000 euros! On the last deposit, they temporarily closed my account because they wanted to know where the money came from and to verify the account. Which is completely understandable. When this happened my sanity took hold and I panicked so I wrote to them that I am addicted to gambling and want all my deposits back. Which I know doesn't work. But in any case, they asked me to send in a lot of documents and information, which I did. I also asked to at least get back the 10% in cashback that they had as a policy. They more or less promised me this during our email contact all that was needed first was for my account to be verified. After all the documents and information they asked for were submitted, I was asked to wait for their response which would arrive within 72 hours. Which I did. After exactly 72 hours, I get an email where they write that my account is verified and ready but that I cannot get this 10% due to the fact that my account is blocked and that I had money left in the game account when this cashback was to be paid out , which did not match.
I still have all emails and information that have arisen during this discussion with the casino.
I really hope you can help me with this so that I can at least get back the 10% of all the deposits I made. Which they promised me.
Best regards, Claes
Hej!
Så här ligger det till. Jag startade ett konto på www.wisho.com som är www.winnerz.com's systersida och började spela där. Jag vann lite och förlorade lite men kunde få ut pengar därifrån. Sedan så startade jag ett konto på www.winnerz.com och spelade där, där var det precis samma sak. Sedan så förlorade jag ca 10000 euro totalt på winnerz och fick tillbaka 10% cashback på strax under 1000 euro som jag sedan tog ut. Där efter så blockerade jag mig på båda sidorna. Några veckor efter det så skrev jag ett mail till winnerz där jag bad om att få öppna kontot igen där de ställde några frågorna angående mitt spelande och därefter öppnade de upp mitt konto direkt. Men mitt konto på wisho förblev stängt och blockerat. Jag gjorde totalt 6 st insättningar varav varje insättning var på 5000 euro så totalt 30000 euro! På den sista insättningen så stängde de av mitt konto tillfälligt för att de ville veta var pengarna kom i från samt att verifiera kontot. Vilket är helt förståeligt. När detta hände så kom mitt förnuft till fånga och jag fick panik så jag skrev till dem att jag är spelberoende och vill ha tillbaka alla mina insättningar. Vilket jag vet inte funkar. Men i alla fall så bad de mig skicka in en massa dokument och uppgifter vilket jag gjorde. Jag bad även att i alla fall få tillbaka de 10% i cashback som de hade som policy. De mer eller mindre lovade mig detta under vår mailkontakt det ända som behövdes först var att mitt konto skulle bli verifierat. Efter alla dokument och uppgifter som de bett om var inskickade så vart jag ombedd att invänta deras svar som skulle inkomma inom 72 timmar. Vilket jag gjorde. Efter ganska exakt 72 timmar får jag ett mail där de skriver att mitt konto är verifierat och klart men att jag inte kan få dessa 10% på grund utav att mitt konto är blockerat och att jag hade pengar kvar på spelkontot när denna cashbacken skulle betalas ut, vilket inte stämde.
Jag har kvar alla mail och uppgifter som har uppkommit under denna diskussion med casinot.
Jag hoppas verkligen att ni kan hjälpa mig med detta så att jag i alla fall kan få tillbaka de 10% av alla insättningar som jag gjort. Vilket de lovade mig.
Med vänlig hälsning, Claes
Hello claesoxelgren,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnerz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account closed? How much was your exact balance in the casino when the account got closed? Based on what did you request the 10% of all your deposits - didn't you use any of the deposit money there?
Looking forward to your answer.
Regards,
Nick
Hello claesoxelgren,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnerz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account closed? How much was your exact balance in the casino when the account got closed? Based on what did you request the 10% of all your deposits - didn't you use any of the deposit money there?
Looking forward to your answer.
Regards,
Nick
Dear claesoxelgren,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear claesoxelgren,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Hey Nick!
Sorry for the late reply. My account was closed on Friday 9/16. When the account was closed, I had €0 in the account. I had never received the cashback into my gaming account but they said I would get it paid out as soon as my gaming account was verified. But then when it was ready, I never got it and they came up with a lot of excuses. I played all my deposits which were a total of 6 during this period. Each deposit was €5000 so a total deposit of €30000. So I should get a total cashback of €3000 which I never got. They only explained it away when I really wanted it with a lot of references to their rules etc.
Etc. Claes
Hej Nick!
Ursäkta för sent svar. Mitt konto stängdes fredag den 16/9. När kontot stängdes hade jag 0€ på kontot. Jag hade aldrig fått cashbacken in på mitt spelkonto men de sa att jag skulle få den utbetald så fort mitt spelkonto var verifierat. Men sen när det var klart så fick jag aldrig det och dom kom med en massa bortförklaringar. Jag spelade upp alla mina insättningar som var totalt 6 st under denna perioden. Varje insättning var på 5000€ så en total insättning på 30000€. Så jag borde få en total cashback på 3000€ vilket jag aldrig fick. Dom bara bortförklarade det sen när jag väll ville ha den med en massa hänvisningar till deras regler osv.
Mvh Claes
Did they provide any reason for not crediting the deposit? If you have any conversation with the casino please forward it to nikolas.b@casino.guru.
Did they provide any reason for not crediting the deposit? If you have any conversation with the casino please forward it to nikolas.b@casino.guru.
Dear claesoxelgren,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear claesoxelgren,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
The complaint will be now closed for the above mentioned reason.
The complaint will be now closed for the above mentioned reason.
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