The player from Malaysia has successfully deposited funds into their casino account, but the money has not been credited despite reaching the USDT address. Support continues to provide generic responses, and after 28 hours, the issue remains unresolved.
Winnerz Casino - Player's deposit has been delayed.
Amount: 200 USD₮
Winnerz Casino
Safety Index:Very highSafety Index
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9.4
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Current status
Waiting for Casino Guru to reply
4d 1h 39m 38s
Case summary
3 days ago
Public
Public
5 days ago
Registered an account with them on 8/2/2025.
Followed instructions and made a deposit shortly after.
Funds have clearly reached USDT address but has not been credited to my account.
Support has given me the same generic answer as per below:-
"I completely understand how frustrating this is, I would feel the same way.
We need to wait for our Financial Department to resolve this matter, and hopefully, they will do it swiftly.
May I assist you with anything else at the moment?
28 hours later , funds still not credited.
What is going on?
Public
Public
4 days ago
Dear worldno1fish,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnerz Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Was it your first deposit in this casino using this payment method?
- Could you please share the hash of the transaction so we may verify it independently on a reputable USDT explorer?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
