Winnerz Casino - Player experiences game crash and lost bonus.

The casino game Book of Ramses Deluxe awarded me a bonus, after which the game crashed and the bonus was no longer available. I reported the issue, but it has not been resolved. Winnerz.com casino

Hello finjonukkiz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winnerz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When did this issue occur? Is the awarded bonus visible in your betting history? Can you also please forward your betting history to nikolas.b@caisno.guru? Do you have any proof that the bonus was really awarded? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear finjonukkiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1. the picture shows the bonus that was lost, the casino credited my account with €1 after the event, you can't even win such a small amount from the bonus. The account has been verified.

Dear finjonukkiz,

Would it be possible to forward your betting history from the time the issue occurred? Unfortunately, such screenshots are not relevant as proof as it shows basically nothing to proceed in resolving the case.

Dear finjonukkiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.