WinnerCasino - Player experiences technical issues and account blockage.

Hi this online casino is not allowed to accept players from Netherland

The software has big isues winnings disappear, bonus games also disappear i win many times the free spins bonus game on stake like 1,2,5 euros and the website refresh then when you get back to the game you don t have it anymore

I was not able to make withdrawal

They blocked my account

They blocked also by the ip so i can t go to chat

They don t answer on the emails nothing

Dear andreidulgheru,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history to petronela.k@casino.guru? Please advise the exact time of the incident. Were your winnings accumulated from Free Spins solely?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I can prove only the print screen from my last chat, they blocked my account and my Ip, they not answer on emails, the sum 6000 is not a winning it is my total deposits

How much was the active balance when your account was blocked, please?

Dear andreidulgheru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.