Winnerama Casino - The player's account got blocked.

Dear Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is this your first ever deposit into to the casino our you made some deposit in the past as well? What payment method did you use? How long have your account been disabled? Are you communicating with the casino? If yes, what explanation did they give you?

Also please forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Good day. Yes this is the first time I made a deposit. I used bitcoin and no I have emailed the casino but no response back. This has been around 6 months if not longer.

Thank you Alex for the additional information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Alex,

I looked at your complaint and will do my best to help you. I would like to invite Winnerama Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hello,

We hope this message finds you well!

Kindly note that the account was in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Winnerama has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Winnerama may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Winnerama Casino

Dear Casino,

I would like to ask you for evidence that this player has multiple accounts, my email: viliam.v@casino.guru

We would like to ask the Winnerama Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Alex,

I've received evidence from Casino that shows you have multiple accounts what is forbidden.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.